email alert not working

January 28, 2012, 1:24 am

≫ Next: How to add drive space alert on IP monitor?

email alerts have been working for years with no problem. all of a sudden a couple of days ago email alerts stopped working. need assistance to troubleshoot and fix. here are some points regarding the issue for us.

1. the monitors are going red and are set to alert.

2. there are group alerts setup.

3. if i go into a group alert via

Configuration
Alert List
go to that alert
Force Test

the alert works fine and i receive the email

4. if a monitor goes red i do not receive email. no changes on monitor alert setup. has been working for years.

5. we recently had an exchange upgrade but that was about 6 months ago and it was working after the upgrade.

6. we recently had a mail domain name change so we edited all of the To/From email addresses in the alerts and in Configuration, System Settings, Identification

7. this started happening after the ipmonitor server was rebooted a couple of days ago.

8. i noticed at first that the tests in #3 above were giving cannot connect errors. i wound up having to go to

Configuration
System Settings
Email Delivery

- i had to add SMTP relay server option with exchange server domain name and port 25. after doing this i was successful on manual test in #3. however automatic alerts are not working.

oh and also i can talk to the exchange server via telnet from ipmonitor server and send mail that way no problem (like this example http://support.microsoft.com/kb/153119. also email server pings from ipmonitor server.

can you explain how i can force test and alert and get the email however when the monitor goes red and is supposed to alert it is not doing it?

or better yet can you help me resolve this issue. it doesn't make sense to me.

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How to add drive space alert on IP monitor?

September 4, 2015, 6:13 am

≫ Next: Problem getting external process action to run...

≪ Previous: email alert not working

I am the administrator on a Microsoft Windows Server 2003 Standard (32-bit) - GSNAPRINT installed with IPmonitor tool version 9. I want to add an drive space alert for another server (Windows Server 2008 R2 - Standard - GSCTTLBACKUP) but was not successful.

But there were other file shares which were added for monitoring on IPmonitor to the same server (GSCTTLBACKUP).

I have attached the screenshot for reference. After I log on the GSNAPRINT server web console and I click on "Return to Device View" where I am not finding the second option.

I am following this link https://support.ipmonitor.com/helps/649580d2e53d4207813667c9a7db0f12.aspx for configuring, but I am not able to find the second step as mentioned below.

2. Click the Monitors menu option, then select Add a Monitor.

SNMP services are enabled on GSCTTLBACKUP server. Ping alert is working for the same server.

Kindly help me!

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Problem getting external process action to run...

February 10, 2016, 6:39 am

≫ Next: What We're Working On - ipMonitor

≪ Previous: How to add drive space alert on IP monitor?

I'm having some trouble getting an external process action to run. I have a space alert monitor and when it goes off I have a powershell script that goes out to delete some spaceholder files to clear the alert. When testing I get the error "Access rights are insufficient. The test failed". I've tried running under multiple credentials. I've logged into the ipMonitor server using those credentials and run the command line from the alert with no issues. As a test, I even tried putting a bad path to the powershell.exe executable and I still get the same error so I'm not sure what it's testing to tell me access rights are insufficient?

I'm sure something is wrong, but without any more detailed errors or logs I'm having some problems troubleshooting. Anyone else run into a similar issue or have any troubleshooting suggestions?

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What We're Working On - ipMonitor

May 2, 2012, 7:11 am

≫ Next: OID in IP Monitor

≪ Previous: Problem getting external process action to run...

To receive updates on the ipMonitor roadmap, JOIN thwack and BOOKMARK this page

Since releasing 10.7, we are actively in the research and planning phases for the next release. Some new and exciting features we are working on are:

Generic WMI Monitor
Report SQL values returned by a Monitor within a report and notification/alerts
Email Cc: a notification alias/person and/or be able to pass all notification members to a single notification (since disparate support groups might have no idea who is also receiving the notification)
SNMPv3 Polling Support
Add support for Interface-MIB 64-bit counters (like in Orion)
Ability to specify backup SMTP server
The Alert Wizard notification template options in alphabetical order
Exporting Statistics to CSV

Disclaimer:

SolarWinds considers various features and functionality prior to any final generally available release. As such, comments given in this forum are not (nor should they be interpreted to be) a commitment from SolarWinds that it will deliver any specific feature or, if it delivers such feature, any time frame when that feature will be delivered. SolarWinds is always trying to improve and enhance its products. All discussions herein are based upon product team current interests, and product team plans and priorities can change at any time.

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OID in IP Monitor

July 8, 2015, 6:35 am

≫ Next: IP Monitor - Sending alert to mobile email address failing

≪ Previous: What We're Working On - ipMonitor

Hello

First sorry for my bad english.

We run IP Monitor in our company. To consult the temperature in the technical room we run a temperature sensor(HWg-STE www.hw-group.com). This is not supported by IP Monitor. Here the details and parameters of the Sensor.

HWg-STE SNMP OID description

System Values:
----------------------------------------------------
.1.3.6.1.2.1.1.1.0             System Description   (string)
.1.3.6.1.2.1.1.2.0             System ObjectID      (objid)
.1.3.6.1.2.1.1.3.0             System UpTime        (timeticks)
.1.3.6.1.2.1.1.4.0             System Contact       (string)
.1.3.6.1.2.1.1.5.0             System Name          (string)
.1.3.6.1.2.1.1.6.0             System Location      (string)
.1.3.6.1.2.1.1.7.0             System Services      (integer)
.1.3.6.1.4.1.21796.4.1.70.1.0 System MAC address   (string)

Sensors Values, (n = 1..x)
---------------------------------------------------
.1.3.6.1.4.1.21796.4.1.3.1.1.n Sensor Index         (integer, NUM (1..x))
.1.3.6.1.4.1.21796.4.1.3.1.2.n Sensor Name          (string,   SIZE (0..16))
.1.3.6.1.4.1.21796.4.1.3.1.3.n Sensor State         (integer, 0=Invalid, 1=Normal, 2=OutOfRangeLo, 3=OutOfRangeHi, 4=AlarmLo, 5=AlarmHi)
.1.3.6.1.4.1.21796.4.1.3.1.4.n Sensor String Value (string,   SIZE (0..10))
.1.3.6.1.4.1.21796.4.1.3.1.5.n Sensor Value         (integer, current value *10)
.1.3.6.1.4.1.21796.4.1.3.1.6.n Sensor SN            (string,   SIZE (0..16))
.1.3.6.1.4.1.21796.4.1.3.1.7.n Sensor Unit          (integer, 0=unknown, 1=°C, 2=°F, 3=°K, 4=%)
.1.3.6.1.4.1.21796.4.1.3.1.8.n Sensor ID            (integer, NUM (0..x))

When I'm working with the selling parameters, I get every few minutes an alarm, otherwise it reads the data. Can anyone help to set the right OID Parameters?

Thanks

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IP Monitor - Sending alert to mobile email address failing

October 6, 2015, 3:54 pm

≫ Next: Problem using %monitor[...]% token in command line...

≪ Previous: OID in IP Monitor

I am trying to configure alert to go out to a mobile sms gateway but this doesn't seem to be working. I get the error below upon trying to do a force test

Action Error: The outbound alert message did not reach its destination. The test failed.

Alerts going out to normal email address works fine.

The version of IP Monitor I am running is : 10.6 build 1567

Has anyone seen this issue before?

Cheers,

Kris

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Problem using %monitor[...]% token in command line...

February 11, 2016, 12:30 pm

≫ Next: IPM Updates

≪ Previous: IP Monitor - Sending alert to mobile email address failing

I have an external process action running that calls a script. The action is based off of the failure notification for a drive space monitor. I'd like to get some details from the monitor into my script as arguments (server and drive letter being monitored).

If I look at the popup XML for my drive space monitor, I can get the server from %monitor[target]%. I've used this in my failure command line and it evaluates as expected. But I want to get the drive letter as well. It looks like %monitor[desc]% will get me the "E$" for the drive letter that is being monitored. But for some reason that won't evaluate to anything. Not sure if I'm referencing that token correctly? Details below.

Monitor Popup XML:

<nv>

<thold>

</thold>

<cred>

</cred>

<ui>

<name>myserver.mycompany.com E: Drivespace</name>

</ui>

</instance>

<target>myserver.mycompany.com</target>

</nv>

Failure command line:

-File .\script.vbs -Server %monitor[target]% -Drive %monitor[desc]%

Evaluates to:

-File .\script.vbs -Server myserver.mycompany.com -Drive

Failure command line:

-File .\script.vbs -Server %monitor[target]% -Drive "%monitor[desc]%"

Evaluates to:

-File .\script.vbs -Server myserver.mycompany.com -Drive ""

Failure command line:

-File .\script.vbs -Server %monitor[target]% -Drive %monitor[desc]%STUFF

Evaluates to:

-File .\script.vbs -Server myserver.mycompany.com -Drive STUFF

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IPM Updates

February 17, 2015, 1:27 pm

≫ Next: MIBs and OIDs for HP servers

≪ Previous: Problem using %monitor[...]% token in command line...

I was wondering if anybody else was concerned about the lack of updates/improvements to the IPMonitor software? I write a check every year to continue receiving support for the product, and I'm getting to the point where I don't see a reason to continue. It's been a very long time since the product has been updated and even longer since I've needed to call the support number.

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MIBs and OIDs for HP servers

December 28, 2010, 7:49 pm

≫ Next: Monitor TLS website

≪ Previous: IPM Updates

Hey guys, just wondering which MIBs/OIDs are used to monitor HP server hardware. I want to set up traps for specific hardware failure (RAM and disk array in particular).

Thanks in advance.

Grant

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Monitor TLS website

May 26, 2015, 9:37 am

≫ Next: sdk or api

≪ Previous: MIBs and OIDs for HP servers

Is there a way to monitor a website that uses TLS instead of SSL? Setting it up as a https monitor with port 443 returns an "unable to connect to remote device." Same result when set up as an http monitor with port 443.

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sdk or api

February 12, 2010, 3:27 am

≫ Next: how to monitor Hyper-v replication status in IP Monitor ?

≪ Previous: Monitor TLS website

i am interested in directly parsing information from ipmonitor into another application. is there any api or sdk for ipmonitor?

↧

how to monitor Hyper-v replication status in IP Monitor ?

January 27, 2015, 2:52 pm

≫ Next: ipMonitor Roadmap (or future even?)

≪ Previous: sdk or api

does anyone have a way to monitor the Hyper-v replication status using the IP Monitor tool ?

i need to get the status of each virtual machine replication ( Normal , warning , critical )

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ipMonitor Roadmap (or future even?)

November 20, 2014, 8:15 am

≫ Next: Is there a better way to do Process monitoring via SNMP

≪ Previous: how to monitor Hyper-v replication status in IP Monitor ?

Is there any active development going on for IPMonitor at all? There's been several features requested for years that have yet to see implementation.

We're just concerned that SolarWinds got what it wanted, the technology behind IPMonitor for its other offerings, and now has no further plans for it.

↧

Is there a better way to do Process monitoring via SNMP

August 20, 2010, 10:47 am

≫ Next: IPv6 support

≪ Previous: ipMonitor Roadmap (or future even?)

We monitor processes via SNMP using a two line powershell script which does a snmpwalk of the current running processes on the target machines host_resource mib, returning a 0 or 1, depending it it finds the process or not. This simple script works for both Unix and Windows successfully however we have hit two problems.

The first, is that it cannot differentiate multiple processes by the same name.

The second problem is that the overhead of using powershell for these 20 external process monitors can be greater than ipmonitor itself which has over 3000 active standard monitors. I think this is because powershell is using CPU to actively check if the snmpwalk has come back yet, which can take a second or two.

Below is the simple but effective generic script which we pass the target server, community string and process name as parameters. It runs on the IPMONITOR host machine, requiring nothing installed on the target servers.

if (invoke-expression "d:\net-snmp\usr\bin\snmpwalk -v 1 -c $($args[0]) $($args[1]) 1.3.6.1.2.1.25.4.2.1.2" | select-string "$($args[2])") { Write-Host "FOUND"; exit 1 } else { Write-Host "NOT FOUND";exit 0 }

Does anyone have a better/faster/more effecive/alternate way of being able to solve or improve either of these issues?

Does anyone know if process monitoring, including monitoring multiple processes of the same name, will be added as a monitor type at any point in IPMONITOR's future?

Paul

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IPv6 support

August 20, 2009, 4:12 am

≫ Next: SNMP Traps Rejected

≪ Previous: Is there a better way to do Process monitoring via SNMP

Where does IPv6 support sit in the ipMonitor roadmap? Hopefully its sooner rather than later.

I hadn't been too concerned about this previously, but today I attended an industry summit on the topic. IPv4 address exhaustion is real and probably closer than we think. The experts in our part of the world estimate our RIR will run out of addresses to allocate around mid next year. Organisations are well advised to be proactive and begin transitioning towards IPv6 now rather than leaving it until a crisis hits and trying to deal with it then. This came from none other than Vint Cerf, Google's Chief Internet Evangelist and the father of the internet.

I'm interested to know if ipMonitor will be able to keep pace with us as we transition to IPv6, or will it be relegated to monitoring IPv4 devices only for the foreseeable future?

Thanks - Simon

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SNMP Traps Rejected

August 2, 2010, 10:28 am

≫ Next: email alert not working

≪ Previous: IPv6 support

Product Version: 10.0 build 1371

OS: Windows Server 2003

We're attempting to monitor a motion sensor from a BlackBox ServSensor8 appliance. The appliance is triggering alerts via it's own internal email alerting system, but we could not get ipMonitor to accept any of the traps.

The logs show that the appliance is sending the trap - but ipMonitor is rejecting it for some reason. Any advice will be appreciated.

Helpful data below:

snmptrap.log:

Intact SNMP Trap Rejected: time(Mon Aug 02 13:14:50 2010) src_ip(172.27.4.230)
version: 1
community: V8OMG!-BBQ
enterprise: 1.3.6.1.4.1.3854.1
agent-addr: 172.27.4.230
generic-trap: enterpriseSpecific (6)
specific-trap: 307
time-stamp: 184850
Variable Bindings:
1.3.6.1.4.1.3854.1.7.1.0: TYPE[2] NUMERIC 4
1.3.6.1.4.1.3854.1.7.2.0: TYPE[2] NUMERIC 1
1.3.6.1.4.1.3854.1.7.3.0: TYPE[2] NUMERIC 0
1.3.6.1.4.1.3854.1.7.4.0: TYPE[2] NUMERIC 6
1.3.6.1.4.1.3854.1.7.5.0: TYPE[4] TEXT "Motion7"
1.3.6.1.4.1.3854.1.7.6.0: TYPE[4] TEXT "Motion Detector7 Description"
0000 | 30 82 00 CC 02 01 00 04  0A 56 38 4F 4D 47 21 2D  |0........V8OMG!-|
0010 | 42 42 51 A4 82 00 B9 06  08 2B 06 01 04 01 9E 0E  |BBQ......+......|
0020 | 01 40 04 AC 1B 04 E6 02  01 06 02 02 01 33 43 03  |.@...........3C.|
0030 | 02 D2 12 30 82 00 99 30  82 00 10 06 0B 2B 06 01  |...0...0.....+..|
0040 | 04 01 9E 0E 01 07 01 00  02 01 04 30 82 00 10 06  |...........0....|
0050 | 0B 2B 06 01 04 01 9E 0E  01 07 02 00 02 01 01 30  |.+.............0|
0060 | 82 00 10 06 0B 2B 06 01  04 01 9E 0E 01 07 03 00  |.....+..........|
0070 | 02 01 00 30 82 00 10 06  0B 2B 06 01 04 01 9E 0E  |...0.....+......|
0080 | 01 07 04 00 02 01 06 30  82 00 16 06 0B 2B 06 01  |.......0.....+..|
0090 | 04 01 9E 0E 01 07 05 00  04 07 4D 6F 74 69 6F 6E  |..........Motion|
00A0 | 37 30 82 00 2B 06 0B 2B  06 01 04 01 9E 0E 01 07  |70..+..+........|
00B0 | 06 00 04 1C 4D 6F 74 69  6F 6E 20 44 65 74 65 63  |....Motion Detec|
00C0 | 74 6F 72 37 20 44 65 73  63 72 69 70 74 69 6F 6E  |tor7 Description|

↧

email alert not working

January 28, 2012, 1:24 am

≫ Next: Can't identify Cisco Pix or ASA with ipMonitor

≪ Previous: SNMP Traps Rejected

1. the monitors are going red and are set to alert.

2. there are group alerts setup.

3. if i go into a group alert via

Configuration
Alert List
go to that alert
Force Test

the alert works fine and i receive the email

4. if a monitor goes red i do not receive email. no changes on monitor alert setup. has been working for years.

5. we recently had an exchange upgrade but that was about 6 months ago and it was working after the upgrade.

6. we recently had a mail domain name change so we edited all of the To/From email addresses in the alerts and in Configuration, System Settings, Identification

7. this started happening after the ipmonitor server was rebooted a couple of days ago.

8. i noticed at first that the tests in #3 above were giving cannot connect errors. i wound up having to go to

Configuration
System Settings
Email Delivery

- i had to add SMTP relay server option with exchange server domain name and port 25. after doing this i was successful on manual test in #3. however automatic alerts are not working.

can you explain how i can force test and alert and get the email however when the monitor goes red and is supposed to alert it is not doing it?

or better yet can you help me resolve this issue. it doesn't make sense to me.

↧

Can't identify Cisco Pix or ASA with ipMonitor

February 11, 2010, 1:49 pm

≫ Next: MIBs and OIDs for HP servers

≪ Previous: email alert not working

I installed ipMonitor and ran the discovery. I have (1) Cisco 2811 router, (1) Cisco 3560 Switch, (1) Cisco Pix firewall, and (1) Cisco ASA firewall.

The discovery process was able to identify the 2811 router and 3560 switch precisely, and with all of the available monitors that come with those specific Cisco devices.

It was unable to identify the Pix or ASA firewalls as such, and simply added an ip address and ping monitor. How do I enable ipMonitor to identify the Cisco firewalls in detail like it did for the switch and router?

↧

MIBs and OIDs for HP servers

December 28, 2010, 7:49 pm

≫ Next: Monitoring Printers

≪ Previous: Can't identify Cisco Pix or ASA with ipMonitor

Hey guys, just wondering which MIBs/OIDs are used to monitor HP server hardware. I want to set up traps for specific hardware failure (RAM and disk array in particular).

Thanks in advance.

Grant

↧

Monitoring Printers

January 22, 2008, 7:22 am

≫ Next: Monitor IBM Server Temperature

≪ Previous: MIBs and OIDs for HP servers

I haven't spent to much time on this yet but is there a way that I can monitor a printer, such as toner levels or fuser, so when they get to a certain level I can setup an alert to go to who maintaines the printers? I have fooled around with searching the OID's but I am still trying to get a hang on those. Any help is appreciated...thanks.

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