email alerts have been working for years with no problem. all of a sudden a couple of days ago email alerts stopped working. need assistance to troubleshoot and fix. here are some points regarding the issue for us.
1. the monitors are going red and are set to alert.
2. there are group alerts setup.
3. if i go into a group alert via
- Configuration
- Alert List
- go to that alert
- Force Test
the alert works fine and i receive the email
4. if a monitor goes red i do not receive email. no changes on monitor alert setup. has been working for years.
5. we recently had an exchange upgrade but that was about 6 months ago and it was working after the upgrade.
6. we recently had a mail domain name change so we edited all of the To/From email addresses in the alerts and in Configuration, System Settings, Identification
7. this started happening after the ipmonitor server was rebooted a couple of days ago.
8. i noticed at first that the tests in #3 above were giving cannot connect errors. i wound up having to go to
- Configuration
- System Settings
- Email Delivery
- i had to add SMTP relay server option with exchange server domain name and port 25. after doing this i was successful on manual test in #3. however automatic alerts are not working.
oh and also i can talk to the exchange server via telnet from ipmonitor server and send mail that way no problem (like this example http://support.microsoft.com/kb/153119. also email server pings from ipmonitor server.
can you explain how i can force test and alert and get the email however when the monitor goes red and is supposed to alert it is not doing it?
or better yet can you help me resolve this issue. it doesn't make sense to me.